Warranty & Satisfaction Guarantee

At ACTIVE, your satisfaction is our top priority. We stand behind the quality of our products and are committed to ensuring that every customer has a positive experience with us.

If for any reason you are not completely satisfied with your purchase, we’re here to help. Simply contact our customer support team at support@useactive.com within 30 days of receiving your order, and we’ll make it right—whether that means issuing a full refund or sending you a replacement product, depending on what works best for you.

How Refunds Work

Refunds are always issued back to your original payment method. Most refunds will appear in your account within 7–10 business days. If you don’t see the refund within that window, please let us know so we can investigate and ensure it’s processed properly.

No Return Necessary

We don’t require you to return your product in order to receive a refund. Instead, we encourage you to consider donating it to someone who might benefit—a local shelter, community organization, or even a friend or family member. It’s a simple way to reduce waste and help others while you try something new.

Other Feedback

Your feedback helps us grow and improve. If there’s a specific issue—such as damaged packaging, a missing item, or a product that didn’t meet your expectations—please let us know. Photos are always helpful when applicable, and our team may ask a few questions so we can better understand your experience.

The best way to get in touch is by emailing our support team at support@useactive.com. You can also send us a message through our contact form or on social media. Our team typically responds within 1–2 business days.

We’re here to make things right—quickly, kindly, and with no hassle.